# Package delivered confirmation WhatsApp template

> Confirm that a package was delivered and invite customers to report problems. Delivery confirmation WhatsApp template for stores.

- Category: Utility
- Industry: E-commerce
- Use case: Delivery confirmation
- Language: en_US
- Approval rate: 77%
- Page: https://template-builder.dev/whatsapp-template/ecommerce-delivery-confirmation
- JSON: https://template-builder.dev/whatsapp-template/ecommerce-delivery-confirmation.json
- Open in the playground: https://template-builder.dev/playground#t=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

## How to get it approved

Utility works here because it reports a completed event. Offer a quick reply for problems rather than a review ask, which is promotional.

## Message text

Hi {{first_name}}, your order *#{{order_id}}* was delivered on {{date}}. If anything looks wrong, tell us and we'll sort it out.
Acme Store

## Variables

- `{{first_name}}`: Maria
- `{{order_id}}`: 4512
- `{{date}}`: March 14

## Template JSON

```json
{
  "name": "ecommerce_delivery_confirmation",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, your order *#{{order_id}}* was delivered on {{date}}. If anything looks wrong, tell us and we'll sort it out."
  },
  "footer": {
    "text": "Acme Store"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Everything is fine"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Report a problem"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "order_id": {
      "example": "4512"
    },
    "date": {
      "example": "March 14"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "ecommerce_delivery_confirmation",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, your order *#{{order_id}}* was delivered on {{date}}. If anything looks wrong, tell us and we'\''ll sort it out.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "order_id",
            "example": "4512"
          },
          {
            "param_name": "date",
            "example": "March 14"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Store"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Everything is fine"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Report a problem"
        }
      ]
    }
  ]
}'
```