# Pending payment reminder WhatsApp template

> Remind buyers that their order is waiting for payment, such as a boleto or bank transfer, with a link to complete it. Free to copy and edit.

- Category: Utility
- Industry: E-commerce
- Use case: Payment reminder
- Language: en_US
- Approval rate: 74%
- Page: https://template-builder.dev/whatsapp-template/ecommerce-payment-reminder-pending
- JSON: https://template-builder.dev/whatsapp-template/ecommerce-payment-reminder-pending.json
- Open in the playground: https://template-builder.dev/playground#t=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

## How to get it approved

Keep it a reminder about their own order, no discount offers. Include the order number so Meta sees a transactional context.

## Message text

Hi {{first_name}}, order *#{{order_id}}* for {{amount}} is still waiting for payment. We'll hold your items until {{date}}. Thank you, and reply here if you need anything.
Acme Store

## Variables

- `{{first_name}}`: Maria
- `{{order_id}}`: 4512
- `{{amount}}`: $49.90
- `{{date}}`: March 14

## Template JSON

```json
{
  "name": "ecommerce_payment_reminder_pending",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, order *#{{order_id}}* for {{amount}} is still waiting for payment. We'll hold your items until {{date}}. Thank you, and reply here if you need anything."
  },
  "footer": {
    "text": "Acme Store"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "Pay now",
      "url": "https://acme.com/pay/{{order_id}}"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "order_id": {
      "example": "4512"
    },
    "amount": {
      "example": "$49.90"
    },
    "date": {
      "example": "March 14"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "ecommerce_payment_reminder_pending",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, order *#{{order_id}}* for {{amount}} is still waiting for payment. We'\''ll hold your items until {{date}}. Thank you, and reply here if you need anything.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "order_id",
            "example": "4512"
          },
          {
            "param_name": "amount",
            "example": "$49.90"
          },
          {
            "param_name": "date",
            "example": "March 14"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Store"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "Pay now",
          "url": "https://acme.com/pay/{{1}}",
          "example": [
            "https://acme.com/pay/4512"
          ]
        }
      ]
    }
  ]
}'
```