# Appointment cancelled notice WhatsApp template

> Inform a patient that an appointment was cancelled and offer to rebook. Account alert WhatsApp template for healthcare. Free to copy and edit.

- Category: Utility
- Industry: Healthcare
- Use case: Account alert
- Language: en_US
- Approval rate: 76%
- Page: https://template-builder.dev/whatsapp-template/healthcare-appointment-cancelled
- JSON: https://template-builder.dev/whatsapp-template/healthcare-appointment-cancelled.json
- Open in the playground: https://template-builder.dev/playground#t=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

## How to get it approved

Apologize briefly and offer a one-tap path to rebook. Avoid reasons that reveal health information.

## Message text

Hi {{first_name}}, your appointment with {{doctor}} on {{date}} at {{time}} was cancelled. We're sorry for the inconvenience, and we'd like to find you a new time.
Acme Health Clinic

## Variables

- `{{first_name}}`: Maria
- `{{doctor}}`: Dr. Silva
- `{{date}}`: March 14
- `{{time}}`: 3:30 PM

## Template JSON

```json
{
  "name": "healthcare_appointment_cancelled",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, your appointment with {{doctor}} on {{date}} at {{time}} was cancelled. We're sorry for the inconvenience, and we'd like to find you a new time."
  },
  "footer": {
    "text": "Acme Health Clinic"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "Rebook",
      "url": "https://acmehealth.example.com/book"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "doctor": {
      "example": "Dr. Silva"
    },
    "date": {
      "example": "March 14"
    },
    "time": {
      "example": "3:30 PM"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "healthcare_appointment_cancelled",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, your appointment with {{doctor}} on {{date}} at {{time}} was cancelled. We'\''re sorry for the inconvenience, and we'\''d like to find you a new time.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "doctor",
            "example": "Dr. Silva"
          },
          {
            "param_name": "date",
            "example": "March 14"
          },
          {
            "param_name": "time",
            "example": "3:30 PM"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Health Clinic"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "Rebook",
          "url": "https://acmehealth.example.com/book"
        }
      ]
    }
  ]
}'
```