# Patient satisfaction survey WhatsApp template

> Ask patients to rate their recent visit with quick replies. Feedback request WhatsApp template for healthcare providers.

- Category: Marketing
- Industry: Healthcare
- Use case: Feedback request
- Language: en_US
- Approval rate: 94%
- Page: https://template-builder.dev/whatsapp-template/healthcare-patient-feedback
- JSON: https://template-builder.dev/whatsapp-template/healthcare-patient-feedback.json
- Open in the playground: https://template-builder.dev/playground#t=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

## How to get it approved

Send the next day. Ask only about the experience (wait time, staff), never about health outcomes.

## Message text

Hi {{first_name}}, thanks for visiting {{clinic}}. How was your experience with us?
Reply STOP to opt out

## Variables

- `{{first_name}}`: Maria
- `{{clinic}}`: Acme Health Clinic

## Template JSON

```json
{
  "name": "healthcare_patient_feedback",
  "language": "en_US",
  "category": "MARKETING",
  "body": {
    "text": "Hi {{first_name}}, thanks for visiting {{clinic}}. How was your experience with us?"
  },
  "footer": {
    "text": "Reply STOP to opt out"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Excellent"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Good"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Could be better"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "clinic": {
      "example": "Acme Health Clinic"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "healthcare_patient_feedback",
  "language": "en_US",
  "category": "MARKETING",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, thanks for visiting {{clinic}}. How was your experience with us?",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "clinic",
            "example": "Acme Health Clinic"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Reply STOP to opt out"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Excellent"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Good"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Could be better"
        }
      ]
    }
  ]
}'
```