# Claim received confirmation WhatsApp template

> Confirm that an insurance claim was received on WhatsApp, with claim number and expected review time. Reassuring utility template.

- Category: Utility
- Industry: Insurance
- Use case: Booking confirmation
- Language: en_US
- Approval rate: 88%
- Page: https://template-builder.dev/whatsapp-template/insurance-claim-received-confirmation
- JSON: https://template-builder.dev/whatsapp-template/insurance-claim-received-confirmation.json
- Open in the playground: https://template-builder.dev/playground#t=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

## How to get it approved

Always include the claim number; it is the strongest signal that this is transactional. Set a realistic review time to cut follow-up chats.

## Message text

Hello {{first_name}}, we received your claim *{{claim_no}}* on {{date}}. An adjuster will review it within {{days}} business days and contact you if we need more information.
Acme Insurance

## Variables

- `{{first_name}}`: Tom
- `{{claim_no}}`: CL-558210
- `{{date}}`: Nov 3
- `{{days}}`: 3

## Template JSON

```json
{
  "name": "insurance_claim_received_confirmation",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hello {{first_name}}, we received your claim *{{claim_no}}* on {{date}}. An adjuster will review it within {{days}} business days and contact you if we need more information."
  },
  "footer": {
    "text": "Acme Insurance"
  },
  "variables": {
    "first_name": {
      "example": "Tom"
    },
    "claim_no": {
      "example": "CL-558210"
    },
    "date": {
      "example": "Nov 3"
    },
    "days": {
      "example": "3"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "insurance_claim_received_confirmation",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hello {{first_name}}, we received your claim *{{claim_no}}* on {{date}}. An adjuster will review it within {{days}} business days and contact you if we need more information.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Tom"
          },
          {
            "param_name": "claim_no",
            "example": "CL-558210"
          },
          {
            "param_name": "date",
            "example": "Nov 3"
          },
          {
            "param_name": "days",
            "example": "3"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Insurance"
    }
  ]
}'
```