# Claim status update WhatsApp template

> Share a status change on an open insurance claim over WhatsApp: approved, in review or more documents needed. Utility template.

- Category: Utility
- Industry: Insurance
- Use case: Account alert
- Language: en_US
- Approval rate: 87%
- Page: https://template-builder.dev/whatsapp-template/insurance-claim-status-update
- JSON: https://template-builder.dev/whatsapp-template/insurance-claim-status-update.json
- Open in the playground: https://template-builder.dev/playground#t=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

## How to get it approved

Use a variable for the status instead of writing several templates. Do not promise payout timing the claims team cannot guarantee.

## Message text

Hi {{first_name}}, there is an update on claim *{{claim_no}}*. Current status: *{{status}}*. Open your claim to see details and next steps.
Acme Insurance

## Variables

- `{{first_name}}`: Rita
- `{{claim_no}}`: CL-558210
- `{{status}}`: Approved
- `{{ref}}`: CL558210

## Template JSON

```json
{
  "name": "insurance_claim_status_update",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, there is an update on claim *{{claim_no}}*. Current status: *{{status}}*. Open your claim to see details and next steps."
  },
  "footer": {
    "text": "Acme Insurance"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "View claim",
      "url": "https://acmeinsurance.com/claims/{{ref}}"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Rita"
    },
    "claim_no": {
      "example": "CL-558210"
    },
    "status": {
      "example": "Approved"
    },
    "ref": {
      "example": "CL558210"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "insurance_claim_status_update",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, there is an update on claim *{{claim_no}}*. Current status: *{{status}}*. Open your claim to see details and next steps.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Rita"
          },
          {
            "param_name": "claim_no",
            "example": "CL-558210"
          },
          {
            "param_name": "status",
            "example": "Approved"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Insurance"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "View claim",
          "url": "https://acmeinsurance.com/claims/{{1}}",
          "example": [
            "https://acmeinsurance.com/claims/CL558210"
          ]
        }
      ]
    }
  ]
}'
```