# Claim experience feedback request WhatsApp template

> Ask for feedback after an insurance claim closes with a one-tap rating on WhatsApp. Great for NPS and service quality tracking.

- Category: Marketing
- Industry: Insurance
- Use case: Feedback request
- Language: en_US
- Approval rate: 74%
- Page: https://template-builder.dev/whatsapp-template/insurance-feedback-after-claim
- JSON: https://template-builder.dev/whatsapp-template/insurance-feedback-after-claim.json
- Open in the playground: https://template-builder.dev/playground#t=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

## How to get it approved

Send within 48 hours of closing the claim. Quick replies keep the survey inside the chat, which lifts response rates.

## Message text

Hi {{first_name}}, your claim {{claim_no}} has been closed. How would you rate your experience with us?
Reply STOP to opt out

## Variables

- `{{first_name}}`: Grace
- `{{claim_no}}`: CL-558210

## Template JSON

```json
{
  "name": "insurance_feedback_after_claim",
  "language": "en_US",
  "category": "MARKETING",
  "body": {
    "text": "Hi {{first_name}}, your claim {{claim_no}} has been closed. How would you rate your experience with us?"
  },
  "footer": {
    "text": "Reply STOP to opt out"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Great"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Okay"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Needs work"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Grace"
    },
    "claim_no": {
      "example": "CL-558210"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "insurance_feedback_after_claim",
  "language": "en_US",
  "category": "MARKETING",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, your claim {{claim_no}} has been closed. How would you rate your experience with us?",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Grace"
          },
          {
            "param_name": "claim_no",
            "example": "CL-558210"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Reply STOP to opt out"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Great"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Okay"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Needs work"
        }
      ]
    }
  ]
}'
```