# Policy change confirmation WhatsApp template

> Confirm a change to an insurance policy, like a new address, driver or coverage level, with effective date. Utility WhatsApp template.

- Category: Utility
- Industry: Insurance
- Use case: Account alert
- Language: en_US
- Approval rate: 95%
- Page: https://template-builder.dev/whatsapp-template/insurance-policy-change-confirmation
- JSON: https://template-builder.dev/whatsapp-template/insurance-policy-change-confirmation.json
- Open in the playground: https://template-builder.dev/playground#t=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

## How to get it approved

List exactly what changed and the effective date; summaries that read like a receipt are reliably categorized as utility.

## Message text

Hi {{first_name}}, we updated policy *{{policy_no}}*: {{change}}. The change takes effect on {{effective_date}}. If this was not you, call us right away.
Northwind Insurance

## Variables

- `{{first_name}}`: Kim
- `{{policy_no}}`: HP-30912
- `{{change}}`: added Alex Kim as a driver
- `{{effective_date}}`: Nov 10

## Template JSON

```json
{
  "name": "insurance_policy_change_confirmation",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, we updated policy *{{policy_no}}*: {{change}}. The change takes effect on {{effective_date}}. If this was not you, call us right away."
  },
  "footer": {
    "text": "Northwind Insurance"
  },
  "buttons": [
    {
      "type": "PHONE_NUMBER",
      "text": "Call us",
      "phoneNumber": "+15550177"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Kim"
    },
    "policy_no": {
      "example": "HP-30912"
    },
    "change": {
      "example": "added Alex Kim as a driver"
    },
    "effective_date": {
      "example": "Nov 10"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "insurance_policy_change_confirmation",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, we updated policy *{{policy_no}}*: {{change}}. The change takes effect on {{effective_date}}. If this was not you, call us right away.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Kim"
          },
          {
            "param_name": "policy_no",
            "example": "HP-30912"
          },
          {
            "param_name": "change",
            "example": "added Alex Kim as a driver"
          },
          {
            "param_name": "effective_date",
            "example": "Nov 10"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Northwind Insurance"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "PHONE_NUMBER",
          "text": "Call us",
          "phone_number": "+15550177"
        }
      ]
    }
  ]
}'
```