# Delivery experience rating WhatsApp template

> Ask recipients to rate their delivery with quick replies on WhatsApp. Marketing feedback template for carriers and delivery apps.

- Category: Marketing
- Industry: Logistics and delivery
- Use case: Feedback request
- Language: en_US
- Approval rate: 83%
- Page: https://template-builder.dev/whatsapp-template/logistics-delivery-feedback-request
- JSON: https://template-builder.dev/whatsapp-template/logistics-delivery-feedback-request.json
- Open in the playground: https://template-builder.dev/playground#t=eyJuYW1lIjoibG9naXN0aWNzX2RlbGl2ZXJ5X2ZlZWRiYWNrX3JlcXVlc3QiLCJsYW5ndWFnZSI6ImVuX1VTIiwiY2F0ZWdvcnkiOiJNQVJLRVRJTkciLCJib2R5Ijp7InRleHQiOiJIaSB7e2ZpcnN0X25hbWV9fSwgaG93IHdhcyB5b3VyIGRlbGl2ZXJ5IGZyb20ge3tjb21wYW55fX0gdG9kYXk_In0sImZvb3RlciI6eyJ0ZXh0IjoiUmVwbHkgU1RPUCB0byBvcHQgb3V0In0sImJ1dHRvbnMiOlt7InR5cGUiOiJRVUlDS19SRVBMWSIsInRleHQiOiJHcmVhdCJ9LHsidHlwZSI6IlFVSUNLX1JFUExZIiwidGV4dCI6IkZpbmUifSx7InR5cGUiOiJRVUlDS19SRVBMWSIsInRleHQiOiJQb29yIn1dLCJ2YXJpYWJsZXMiOnsiZmlyc3RfbmFtZSI6eyJleGFtcGxlIjoiTm9yYSJ9LCJjb21wYW55Ijp7ImV4YW1wbGUiOiJOb3J0aHdpbmQgRXhwcmVzcyJ9fX0

## How to get it approved

Send 1 to 2 hours after delivery. Short question plus three buttons gets the highest response.

## Message text

Hi {{first_name}}, how was your delivery from {{company}} today?
Reply STOP to opt out

## Variables

- `{{first_name}}`: Nora
- `{{company}}`: Northwind Express

## Template JSON

```json
{
  "name": "logistics_delivery_feedback_request",
  "language": "en_US",
  "category": "MARKETING",
  "body": {
    "text": "Hi {{first_name}}, how was your delivery from {{company}} today?"
  },
  "footer": {
    "text": "Reply STOP to opt out"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Great"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Fine"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Poor"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Nora"
    },
    "company": {
      "example": "Northwind Express"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "logistics_delivery_feedback_request",
  "language": "en_US",
  "category": "MARKETING",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, how was your delivery from {{company}} today?",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Nora"
          },
          {
            "param_name": "company",
            "example": "Northwind Express"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Reply STOP to opt out"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Great"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Fine"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Poor"
        }
      ]
    }
  ]
}'
```