# Return processed update WhatsApp template

> Confirm that a returned item was received and the refund is on its way. Utility WhatsApp template for retail returns. Free to copy and edit.

- Category: Utility
- Industry: Retail
- Use case: Delivery confirmation
- Language: en_US
- Approval rate: 72%
- Page: https://template-builder.dev/whatsapp-template/retail-exchange-return-update
- JSON: https://template-builder.dev/whatsapp-template/retail-exchange-return-update.json
- Open in the playground: https://template-builder.dev/playground#t=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

## How to get it approved

Include the refund amount and expected timing; these are the details customers ask support about afterward.

## Message text

Hi {{first_name}}, we received your return for order *#{{order_id}}*. Your refund of {{amount}} will reach your original payment method within {{days}} business days.
Acme Retail

## Variables

- `{{first_name}}`: Maria
- `{{order_id}}`: 4512
- `{{amount}}`: $49.90
- `{{days}}`: 7

## Template JSON

```json
{
  "name": "retail_exchange_return_update",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, we received your return for order *#{{order_id}}*. Your refund of {{amount}} will reach your original payment method within {{days}} business days."
  },
  "footer": {
    "text": "Acme Retail"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "Track refund",
      "url": "https://acme.com/returns/{{order_id}}"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "order_id": {
      "example": "4512"
    },
    "amount": {
      "example": "$49.90"
    },
    "days": {
      "example": "7"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "retail_exchange_return_update",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, we received your return for order *#{{order_id}}*. Your refund of {{amount}} will reach your original payment method within {{days}} business days.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "order_id",
            "example": "4512"
          },
          {
            "param_name": "amount",
            "example": "$49.90"
          },
          {
            "param_name": "days",
            "example": "7"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Retail"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "Track refund",
          "url": "https://acme.com/returns/{{1}}",
          "example": [
            "https://acme.com/returns/4512"
          ]
        }
      ]
    }
  ]
}'
```