# Store visit feedback WhatsApp template

> Ask shoppers to rate a recent store visit with one-tap replies. Feedback request WhatsApp template for retail experience.

- Category: Marketing
- Industry: Retail
- Use case: Feedback request
- Language: en_US
- Approval rate: 96%
- Page: https://template-builder.dev/whatsapp-template/retail-feedback-store-visit
- JSON: https://template-builder.dev/whatsapp-template/retail-feedback-store-visit.json
- Open in the playground: https://template-builder.dev/playground#t=eyJuYW1lIjoicmV0YWlsX2ZlZWRiYWNrX3N0b3JlX3Zpc2l0IiwibGFuZ3VhZ2UiOiJlbl9VUyIsImNhdGVnb3J5IjoiTUFSS0VUSU5HIiwiYm9keSI6eyJ0ZXh0IjoiSGkge3tmaXJzdF9uYW1lfX0sIHRoYW5rcyBmb3IgdmlzaXRpbmcge3tzdG9yZV9uYW1lfX0gb24ge3tkYXRlfX0uIEhvdyB3YXMgeW91ciBleHBlcmllbmNlIHdpdGggdXM_In0sImZvb3RlciI6eyJ0ZXh0IjoiUmVwbHkgU1RPUCB0byBvcHQgb3V0In0sImJ1dHRvbnMiOlt7InR5cGUiOiJRVUlDS19SRVBMWSIsInRleHQiOiJHcmVhdCJ9LHsidHlwZSI6IlFVSUNLX1JFUExZIiwidGV4dCI6Ikdvb2QifSx7InR5cGUiOiJRVUlDS19SRVBMWSIsInRleHQiOiJOZWVkcyB3b3JrIn1dLCJ2YXJpYWJsZXMiOnsiZmlyc3RfbmFtZSI6eyJleGFtcGxlIjoiTWFyaWEifSwic3RvcmVfbmFtZSI6eyJleGFtcGxlIjoiQWNtZSBTdG9yZSJ9LCJkYXRlIjp7ImV4YW1wbGUiOiJNYXJjaCAxNCJ9fX0

## How to get it approved

Send the same day or the next morning while the visit is fresh. One question with button answers beats a long survey link.

## Message text

Hi {{first_name}}, thanks for visiting {{store_name}} on {{date}}. How was your experience with us?
Reply STOP to opt out

## Variables

- `{{first_name}}`: Maria
- `{{store_name}}`: Acme Store
- `{{date}}`: March 14

## Template JSON

```json
{
  "name": "retail_feedback_store_visit",
  "language": "en_US",
  "category": "MARKETING",
  "body": {
    "text": "Hi {{first_name}}, thanks for visiting {{store_name}} on {{date}}. How was your experience with us?"
  },
  "footer": {
    "text": "Reply STOP to opt out"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Great"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Good"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Needs work"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "store_name": {
      "example": "Acme Store"
    },
    "date": {
      "example": "March 14"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "retail_feedback_store_visit",
  "language": "en_US",
  "category": "MARKETING",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, thanks for visiting {{store_name}} on {{date}}. How was your experience with us?",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "store_name",
            "example": "Acme Store"
          },
          {
            "param_name": "date",
            "example": "March 14"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Reply STOP to opt out"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Great"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Good"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Needs work"
        }
      ]
    }
  ]
}'
```