# Product feedback request WhatsApp template

> Ask users for a quick score about your product on WhatsApp with quick replies. Marketing feedback template for SaaS customer success.

- Category: Marketing
- Industry: SaaS and software
- Use case: Feedback request
- Language: en_US
- Approval rate: 88%
- Page: https://template-builder.dev/whatsapp-template/saas-nps-feedback-request
- JSON: https://template-builder.dev/whatsapp-template/saas-nps-feedback-request.json
- Open in the playground: https://template-builder.dev/playground#t=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

## How to get it approved

Trigger after a meaningful milestone, such as 30 days of use. Keep it to one question.

## Message text

Hi {{first_name}}, you have used Lumen for a month now. How likely are you to recommend it to a colleague?
Reply STOP to opt out

## Variables

- `{{first_name}}`: Ana

## Template JSON

```json
{
  "name": "saas_nps_feedback_request",
  "language": "en_US",
  "category": "MARKETING",
  "body": {
    "text": "Hi {{first_name}}, you have used Lumen for a month now. How likely are you to recommend it to a colleague?"
  },
  "footer": {
    "text": "Reply STOP to opt out"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Very likely"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Maybe"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Unlikely"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Ana"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "saas_nps_feedback_request",
  "language": "en_US",
  "category": "MARKETING",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, you have used Lumen for a month now. How likely are you to recommend it to a colleague?",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Ana"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Reply STOP to opt out"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Very likely"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Maybe"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Unlikely"
        }
      ]
    }
  ]
}'
```