# Trip cancellation and refund WhatsApp template

> Confirm a cancelled booking on WhatsApp with refund amount and timing. Utility template for hotels, airlines and tour operators.

- Category: Utility
- Industry: Travel and hospitality
- Use case: Payment confirmation
- Language: en_US
- Approval rate: 72%
- Page: https://template-builder.dev/whatsapp-template/travel-trip-cancellation-refund
- JSON: https://template-builder.dev/whatsapp-template/travel-trip-cancellation-refund.json
- Open in the playground: https://template-builder.dev/playground#t=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

## How to get it approved

State the refund amount and expected days to arrive; vague refund copy drives support tickets.

## Message text

Hi {{first_name}}, your booking *{{booking_ref}}* has been cancelled as requested. A refund of {{refund}} will go to your original payment method within {{days}} business days.
Acme Travel

## Variables

- `{{first_name}}`: Sara
- `{{booking_ref}}`: AG-90412
- `{{refund}}`: $420.00
- `{{days}}`: 5

## Template JSON

```json
{
  "name": "travel_trip_cancellation_refund",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, your booking *{{booking_ref}}* has been cancelled as requested. A refund of {{refund}} will go to your original payment method within {{days}} business days."
  },
  "footer": {
    "text": "Acme Travel"
  },
  "variables": {
    "first_name": {
      "example": "Sara"
    },
    "booking_ref": {
      "example": "AG-90412"
    },
    "refund": {
      "example": "$420.00"
    },
    "days": {
      "example": "5"
    }
  }
}
```

## Create it with the Meta Cloud API

```sh
curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "travel_trip_cancellation_refund",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, your booking *{{booking_ref}}* has been cancelled as requested. A refund of {{refund}} will go to your original payment method within {{days}} business days.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Sara"
          },
          {
            "param_name": "booking_ref",
            "example": "AG-90412"
          },
          {
            "param_name": "refund",
            "example": "$420.00"
          },
          {
            "param_name": "days",
            "example": "5"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Travel"
    }
  ]
}'
```