template-builder

Trip cancellation and refund WhatsApp template
free example, ready for approval

Confirm a cancelled booking on WhatsApp with refund amount and timing. Utility template for hotels, airlines and tour operators.

Official template, maintained by Talqui

Hi Sara, your booking AG-90412 has been cancelled as requested. A refund of $420.00 will go to your original payment method within 5 business days.
Acme Travel
Open in playground

72% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Language
en_US

✳Approval tip

How to get this template approved

State the refund amount and expected days to arrive; vague refund copy drives support tickets.

Trip cancellation and refund message example

Hi {{first_name}}, your booking *{{booking_ref}}* has been cancelled as requested. A refund of {{refund}} will go to your original payment method within {{days}} business days.
Acme Travel

Variables

  • {{first_name}}Sara
  • {{booking_ref}}AG-90412
  • {{refund}}$420.00
  • {{days}}5

</>For developers

Create the trip cancellation and refund template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

travel_trip_cancellation_refund.json

{
  "name": "travel_trip_cancellation_refund",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, your booking *{{booking_ref}}* has been cancelled as requested. A refund of {{refund}} will go to your original payment method within {{days}} business days."
  },
  "footer": {
    "text": "Acme Travel"
  },
  "variables": {
    "first_name": {
      "example": "Sara"
    },
    "booking_ref": {
      "example": "AG-90412"
    },
    "refund": {
      "example": "$420.00"
    },
    "days": {
      "example": "5"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "travel_trip_cancellation_refund",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, your booking *{{booking_ref}}* has been cancelled as requested. A refund of {{refund}} will go to your original payment method within {{days}} business days.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Sara"
          },
          {
            "param_name": "booking_ref",
            "example": "AG-90412"
          },
          {
            "param_name": "refund",
            "example": "$420.00"
          },
          {
            "param_name": "days",
            "example": "5"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Travel"
    }
  ]
}'

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