template-builder

New patient welcome WhatsApp template
free example, ready for approval

Welcome a new patient with first-visit instructions and contact options. Welcome WhatsApp template for clinics. Free to copy and edit.

Official template, maintained by Talqui

Welcome to Acme Health Clinic, Maria! For your first visit, please bring a photo ID and your insurance card. Questions? Our reception team is happy to help.
Call reception
Open in playground

90% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Industry
Healthcare
Language
en_US

✳Approval tip

How to get this template approved

Add practical items to bring. Phone button lets patients reach reception without leaving WhatsApp.

New patient welcome message example

Welcome to {{clinic}}, {{first_name}}! For your first visit, please bring a photo ID and your insurance card. Questions? Our reception team is happy to help.

Variables

  • {{clinic}}Acme Health Clinic
  • {{first_name}}Maria

</>For developers

Create the new patient welcome template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

healthcare_welcome_new_patient.json

{
  "name": "healthcare_welcome_new_patient",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Welcome to {{clinic}}, {{first_name}}! For your first visit, please bring a photo ID and your insurance card. Questions? Our reception team is happy to help."
  },
  "buttons": [
    {
      "type": "PHONE_NUMBER",
      "text": "Call reception",
      "phoneNumber": "+15550123"
    }
  ],
  "variables": {
    "clinic": {
      "example": "Acme Health Clinic"
    },
    "first_name": {
      "example": "Maria"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "healthcare_welcome_new_patient",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Welcome to {{clinic}}, {{first_name}}! For your first visit, please bring a photo ID and your insurance card. Questions? Our reception team is happy to help.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "clinic",
            "example": "Acme Health Clinic"
          },
          {
            "param_name": "first_name",
            "example": "Maria"
          }
        ]
      }
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "PHONE_NUMBER",
          "text": "Call reception",
          "phone_number": "+15550123"
        }
      ]
    }
  ]
}'

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