template-builder

Patient satisfaction survey WhatsApp template
free example, ready for approval

Ask patients to rate their recent visit with quick replies. Feedback request WhatsApp template for healthcare providers.

Official template, maintained by Talqui

Hi Maria, thanks for visiting Acme Health Clinic. How was your experience with us?
Reply STOP to opt out
Excellent
Good
Could be better
Open in playground

94% approval rate

Share of submissions of this template that Meta approved.

Category
Marketing
Industry
Healthcare
Language
en_US

✳Approval tip

How to get this template approved

Send the next day. Ask only about the experience (wait time, staff), never about health outcomes.

Patient satisfaction survey message example

Hi {{first_name}}, thanks for visiting {{clinic}}. How was your experience with us?
Reply STOP to opt out

Variables

  • {{first_name}}Maria
  • {{clinic}}Acme Health Clinic

</>For developers

Create the patient satisfaction survey template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

healthcare_patient_feedback.json

{
  "name": "healthcare_patient_feedback",
  "language": "en_US",
  "category": "MARKETING",
  "body": {
    "text": "Hi {{first_name}}, thanks for visiting {{clinic}}. How was your experience with us?"
  },
  "footer": {
    "text": "Reply STOP to opt out"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Excellent"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Good"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Could be better"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "clinic": {
      "example": "Acme Health Clinic"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "healthcare_patient_feedback",
  "language": "en_US",
  "category": "MARKETING",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, thanks for visiting {{clinic}}. How was your experience with us?",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "clinic",
            "example": "Acme Health Clinic"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Reply STOP to opt out"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Excellent"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Good"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Could be better"
        }
      ]
    }
  ]
}'

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