template-builder

Claim experience feedback request WhatsApp template
free example, ready for approval

Ask for feedback after an insurance claim closes with a one-tap rating on WhatsApp. Great for NPS and service quality tracking.

Official template, maintained by Talqui

Hi Grace, your claim CL-558210 has been closed. How would you rate your experience with us?
Reply STOP to opt out
Great
Okay
Needs work
Open in playground

74% approval rate

Share of submissions of this template that Meta approved.

Category
Marketing
Industry
Insurance
Language
en_US

✳Approval tip

How to get this template approved

Send within 48 hours of closing the claim. Quick replies keep the survey inside the chat, which lifts response rates.

Claim experience feedback request message example

Hi {{first_name}}, your claim {{claim_no}} has been closed. How would you rate your experience with us?
Reply STOP to opt out

Variables

  • {{first_name}}Grace
  • {{claim_no}}CL-558210

</>For developers

Create the claim experience feedback request template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

insurance_feedback_after_claim.json

{
  "name": "insurance_feedback_after_claim",
  "language": "en_US",
  "category": "MARKETING",
  "body": {
    "text": "Hi {{first_name}}, your claim {{claim_no}} has been closed. How would you rate your experience with us?"
  },
  "footer": {
    "text": "Reply STOP to opt out"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Great"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Okay"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Needs work"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Grace"
    },
    "claim_no": {
      "example": "CL-558210"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "insurance_feedback_after_claim",
  "language": "en_US",
  "category": "MARKETING",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, your claim {{claim_no}} has been closed. How would you rate your experience with us?",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Grace"
          },
          {
            "param_name": "claim_no",
            "example": "CL-558210"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Reply STOP to opt out"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Great"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Okay"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Needs work"
        }
      ]
    }
  ]
}'

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