template-builder

Delivery experience rating WhatsApp template
free example, ready for approval

Ask recipients to rate their delivery with quick replies on WhatsApp. Marketing feedback template for carriers and delivery apps.

Official template, maintained by Talqui

Hi Nora, how was your delivery from Northwind Express today?
Reply STOP to opt out
Great
Fine
Poor
Open in playground

83% approval rate

Share of submissions of this template that Meta approved.

Category
Marketing
Language
en_US

✳Approval tip

How to get this template approved

Send 1 to 2 hours after delivery. Short question plus three buttons gets the highest response.

Delivery experience rating message example

Hi {{first_name}}, how was your delivery from {{company}} today?
Reply STOP to opt out

Variables

  • {{first_name}}Nora
  • {{company}}Northwind Express

</>For developers

Create the delivery experience rating template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

logistics_delivery_feedback_request.json

{
  "name": "logistics_delivery_feedback_request",
  "language": "en_US",
  "category": "MARKETING",
  "body": {
    "text": "Hi {{first_name}}, how was your delivery from {{company}} today?"
  },
  "footer": {
    "text": "Reply STOP to opt out"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Great"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Fine"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Poor"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Nora"
    },
    "company": {
      "example": "Northwind Express"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "logistics_delivery_feedback_request",
  "language": "en_US",
  "category": "MARKETING",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, how was your delivery from {{company}} today?",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Nora"
          },
          {
            "param_name": "company",
            "example": "Northwind Express"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Reply STOP to opt out"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Great"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Fine"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Poor"
        }
      ]
    }
  ]
}'

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