template-builder

Claim received confirmation WhatsApp template
free example, ready for approval

Confirm that an insurance claim was received on WhatsApp, with claim number and expected review time. Reassuring utility template.

Official template, maintained by Talqui

Hello Tom, we received your claim CL-558210 on Nov 3. An adjuster will review it within 3 business days and contact you if we need more information.
Acme Insurance
Open in playground

88% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Industry
Insurance
Language
en_US

✳Approval tip

How to get this template approved

Always include the claim number; it is the strongest signal that this is transactional. Set a realistic review time to cut follow-up chats.

Claim received confirmation message example

Hello {{first_name}}, we received your claim *{{claim_no}}* on {{date}}. An adjuster will review it within {{days}} business days and contact you if we need more information.
Acme Insurance

Variables

  • {{first_name}}Tom
  • {{claim_no}}CL-558210
  • {{date}}Nov 3
  • {{days}}3

</>For developers

Create the claim received confirmation template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

insurance_claim_received_confirmation.json

{
  "name": "insurance_claim_received_confirmation",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hello {{first_name}}, we received your claim *{{claim_no}}* on {{date}}. An adjuster will review it within {{days}} business days and contact you if we need more information."
  },
  "footer": {
    "text": "Acme Insurance"
  },
  "variables": {
    "first_name": {
      "example": "Tom"
    },
    "claim_no": {
      "example": "CL-558210"
    },
    "date": {
      "example": "Nov 3"
    },
    "days": {
      "example": "3"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "insurance_claim_received_confirmation",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hello {{first_name}}, we received your claim *{{claim_no}}* on {{date}}. An adjuster will review it within {{days}} business days and contact you if we need more information.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Tom"
          },
          {
            "param_name": "claim_no",
            "example": "CL-558210"
          },
          {
            "param_name": "date",
            "example": "Nov 3"
          },
          {
            "param_name": "days",
            "example": "3"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Insurance"
    }
  ]
}'

+Related

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