template-builder

Claim status update WhatsApp template
free example, ready for approval

Share a status change on an open insurance claim over WhatsApp: approved, in review or more documents needed. Utility template.

Official template, maintained by Talqui

acmeinsurance.com
Hi Rita, there is an update on claim CL-558210. Current status: Approved. Open your claim to see details and next steps.
Acme Insurance
View claim
Open in playground

87% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Industry
Insurance
Language
en_US

✳Approval tip

How to get this template approved

Use a variable for the status instead of writing several templates. Do not promise payout timing the claims team cannot guarantee.

Claim status update message example

Hi {{first_name}}, there is an update on claim *{{claim_no}}*. Current status: *{{status}}*. Open your claim to see details and next steps.
Acme Insurance

Variables

  • {{first_name}}Rita
  • {{claim_no}}CL-558210
  • {{status}}Approved
  • {{ref}}CL558210

</>For developers

Create the claim status update template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

insurance_claim_status_update.json

{
  "name": "insurance_claim_status_update",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, there is an update on claim *{{claim_no}}*. Current status: *{{status}}*. Open your claim to see details and next steps."
  },
  "footer": {
    "text": "Acme Insurance"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "View claim",
      "url": "https://acmeinsurance.com/claims/{{ref}}"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Rita"
    },
    "claim_no": {
      "example": "CL-558210"
    },
    "status": {
      "example": "Approved"
    },
    "ref": {
      "example": "CL558210"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "insurance_claim_status_update",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, there is an update on claim *{{claim_no}}*. Current status: *{{status}}*. Open your claim to see details and next steps.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Rita"
          },
          {
            "param_name": "claim_no",
            "example": "CL-558210"
          },
          {
            "param_name": "status",
            "example": "Approved"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Insurance"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "View claim",
          "url": "https://acmeinsurance.com/claims/{{1}}",
          "example": [
            "https://acmeinsurance.com/claims/CL558210"
          ]
        }
      ]
    }
  ]
}'

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