template-builder

Customs clearance update WhatsApp template
free example, ready for approval

Inform recipients that a shipment is held at customs and which document or fee is needed. Utility template for international carriers.

Official template, maintained by Talqui

Customs action needed
Hi Hana, shipment NW90112 is currently held at customs. To release it we need the commercial invoice by Nov 10. Please upload it as soon as you can.
Northwind Freight
Upload documents
Open in playground

81% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Language
en_US

✳Approval tip

How to get this template approved

Name the exact action required and deadline. It is a high-value utility message because delays cost money.

Customs clearance update message example

Customs action needed
Hi {{first_name}}, shipment *{{tracking}}* is currently held at customs. To release it we need {{requirement}} by {{deadline}}. Please upload it as soon as you can.
Northwind Freight

Variables

  • {{first_name}}Hana
  • {{tracking}}NW90112
  • {{requirement}}the commercial invoice
  • {{deadline}}Nov 10
  • {{ref}}NW90112

</>For developers

Create the customs clearance update template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

logistics_customs_clearance_notice.json

{
  "name": "logistics_customs_clearance_notice",
  "language": "en_US",
  "category": "UTILITY",
  "header": {
    "type": "TEXT",
    "text": "Customs action needed"
  },
  "body": {
    "text": "Hi {{first_name}}, shipment *{{tracking}}* is currently held at customs. To release it we need {{requirement}} by {{deadline}}. Please upload it as soon as you can."
  },
  "footer": {
    "text": "Northwind Freight"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "Upload documents",
      "url": "https://northwindfreight.com/customs/{{ref}}"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Hana"
    },
    "tracking": {
      "example": "NW90112"
    },
    "requirement": {
      "example": "the commercial invoice"
    },
    "deadline": {
      "example": "Nov 10"
    },
    "ref": {
      "example": "NW90112"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "logistics_customs_clearance_notice",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "HEADER",
      "format": "TEXT",
      "text": "Customs action needed"
    },
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, shipment *{{tracking}}* is currently held at customs. To release it we need {{requirement}} by {{deadline}}. Please upload it as soon as you can.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Hana"
          },
          {
            "param_name": "tracking",
            "example": "NW90112"
          },
          {
            "param_name": "requirement",
            "example": "the commercial invoice"
          },
          {
            "param_name": "deadline",
            "example": "Nov 10"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Northwind Freight"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "Upload documents",
          "url": "https://northwindfreight.com/customs/{{1}}",
          "example": [
            "https://northwindfreight.com/customs/NW90112"
          ]
        }
      ]
    }
  ]
}'

+Related

More free logistics and delivery WhatsApp templates