template-builder

Appointment cancelled notice WhatsApp template
free example, ready for approval

Inform a patient that an appointment was cancelled and offer to rebook. Account alert WhatsApp template for healthcare. Free to copy and edit.

Official template, maintained by Talqui

acmehealth.example.com
Hi Maria, your appointment with Dr. Silva on March 14 at 3:30 PM was cancelled. We're sorry for the inconvenience, and we'd like to find you a new time.
Acme Health Clinic
Rebook
Open in playground

76% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Industry
Healthcare
Language
en_US

✳Approval tip

How to get this template approved

Apologize briefly and offer a one-tap path to rebook. Avoid reasons that reveal health information.

Appointment cancelled notice message example

Hi {{first_name}}, your appointment with {{doctor}} on {{date}} at {{time}} was cancelled. We're sorry for the inconvenience, and we'd like to find you a new time.
Acme Health Clinic

Variables

  • {{first_name}}Maria
  • {{doctor}}Dr. Silva
  • {{date}}March 14
  • {{time}}3:30 PM

</>For developers

Create the appointment cancelled notice template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

healthcare_appointment_cancelled.json

{
  "name": "healthcare_appointment_cancelled",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, your appointment with {{doctor}} on {{date}} at {{time}} was cancelled. We're sorry for the inconvenience, and we'd like to find you a new time."
  },
  "footer": {
    "text": "Acme Health Clinic"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "Rebook",
      "url": "https://acmehealth.example.com/book"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "doctor": {
      "example": "Dr. Silva"
    },
    "date": {
      "example": "March 14"
    },
    "time": {
      "example": "3:30 PM"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "healthcare_appointment_cancelled",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, your appointment with {{doctor}} on {{date}} at {{time}} was cancelled. We'\''re sorry for the inconvenience, and we'\''d like to find you a new time.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "doctor",
            "example": "Dr. Silva"
          },
          {
            "param_name": "date",
            "example": "March 14"
          },
          {
            "param_name": "time",
            "example": "3:30 PM"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Health Clinic"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "Rebook",
          "url": "https://acmehealth.example.com/book"
        }
      ]
    }
  ]
}'

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