template-builder

Flight schedule change notice WhatsApp template
free example, ready for approval

Notify travelers about a flight time change on WhatsApp with old and new times. Utility template for airlines and travel agents.

Official template, maintained by Talqui

Flight schedule update
Hi Luis, the schedule for flight NW214 to Madrid has changed. New departure: 9:40 PM (was 7:15 PM). Please check the details and contact us if the new time does not work.
Northwind Air
View trip
I need to rebook
Open in playground

72% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Language
en_US

✳Approval tip

How to get this template approved

Be exact about the new time and offer a way to rebook. Never mix promotions into disruption notices.

Flight schedule change notice message example

Flight schedule update
Hi {{first_name}}, the schedule for flight *{{flight}}* to {{destination}} has changed. New departure: {{new_time}} (was {{old_time}}). Please check the details and contact us if the new time does not work.
Northwind Air

Variables

  • {{first_name}}Luis
  • {{flight}}NW214
  • {{destination}}Madrid
  • {{new_time}}9:40 PM
  • {{old_time}}7:15 PM
  • {{ref}}NW214

</>For developers

Create the flight schedule change notice template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

travel_flight_schedule_change.json

{
  "name": "travel_flight_schedule_change",
  "language": "en_US",
  "category": "UTILITY",
  "header": {
    "type": "TEXT",
    "text": "Flight schedule update"
  },
  "body": {
    "text": "Hi {{first_name}}, the schedule for flight *{{flight}}* to {{destination}} has changed. New departure: {{new_time}} (was {{old_time}}). Please check the details and contact us if the new time does not work."
  },
  "footer": {
    "text": "Northwind Air"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "View trip",
      "url": "https://northwindair.com/trip/{{ref}}"
    },
    {
      "type": "QUICK_REPLY",
      "text": "I need to rebook"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Luis"
    },
    "flight": {
      "example": "NW214"
    },
    "destination": {
      "example": "Madrid"
    },
    "new_time": {
      "example": "9:40 PM"
    },
    "old_time": {
      "example": "7:15 PM"
    },
    "ref": {
      "example": "NW214"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "travel_flight_schedule_change",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "HEADER",
      "format": "TEXT",
      "text": "Flight schedule update"
    },
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, the schedule for flight *{{flight}}* to {{destination}} has changed. New departure: {{new_time}} (was {{old_time}}). Please check the details and contact us if the new time does not work.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Luis"
          },
          {
            "param_name": "flight",
            "example": "NW214"
          },
          {
            "param_name": "destination",
            "example": "Madrid"
          },
          {
            "param_name": "new_time",
            "example": "9:40 PM"
          },
          {
            "param_name": "old_time",
            "example": "7:15 PM"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Northwind Air"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "View trip",
          "url": "https://northwindair.com/trip/{{1}}",
          "example": [
            "https://northwindair.com/trip/NW214"
          ]
        },
        {
          "type": "QUICK_REPLY",
          "text": "I need to rebook"
        }
      ]
    }
  ]
}'

+Related

More free travel and hospitality WhatsApp templates