template-builder

Store visit feedback WhatsApp template
free example, ready for approval

Ask shoppers to rate a recent store visit with one-tap replies. Feedback request WhatsApp template for retail experience.

Official template, maintained by Talqui

Hi Maria, thanks for visiting Acme Store on March 14. How was your experience with us?
Reply STOP to opt out
Great
Good
Needs work
Open in playground

96% approval rate

Share of submissions of this template that Meta approved.

Category
Marketing
Industry
Retail
Language
en_US

✳Approval tip

How to get this template approved

Send the same day or the next morning while the visit is fresh. One question with button answers beats a long survey link.

Store visit feedback message example

Hi {{first_name}}, thanks for visiting {{store_name}} on {{date}}. How was your experience with us?
Reply STOP to opt out

Variables

  • {{first_name}}Maria
  • {{store_name}}Acme Store
  • {{date}}March 14

</>For developers

Create the store visit feedback template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

retail_feedback_store_visit.json

{
  "name": "retail_feedback_store_visit",
  "language": "en_US",
  "category": "MARKETING",
  "body": {
    "text": "Hi {{first_name}}, thanks for visiting {{store_name}} on {{date}}. How was your experience with us?"
  },
  "footer": {
    "text": "Reply STOP to opt out"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Great"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Good"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Needs work"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "store_name": {
      "example": "Acme Store"
    },
    "date": {
      "example": "March 14"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "retail_feedback_store_visit",
  "language": "en_US",
  "category": "MARKETING",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, thanks for visiting {{store_name}} on {{date}}. How was your experience with us?",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "store_name",
            "example": "Acme Store"
          },
          {
            "param_name": "date",
            "example": "March 14"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Reply STOP to opt out"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Great"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Good"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Needs work"
        }
      ]
    }
  ]
}'

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