template-builder

Product feedback request WhatsApp template
free example, ready for approval

Ask users for a quick score about your product on WhatsApp with quick replies. Marketing feedback template for SaaS customer success.

Official template, maintained by Talqui

Hi Ana, you have used Lumen for a month now. How likely are you to recommend it to a colleague?
Reply STOP to opt out
Very likely
Maybe
Unlikely
Open in playground

88% approval rate

Share of submissions of this template that Meta approved.

Category
Marketing
Language
en_US

✳Approval tip

How to get this template approved

Trigger after a meaningful milestone, such as 30 days of use. Keep it to one question.

Product feedback request message example

Hi {{first_name}}, you have used Lumen for a month now. How likely are you to recommend it to a colleague?
Reply STOP to opt out

Variables

  • {{first_name}}Ana

</>For developers

Create the product feedback request template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

saas_nps_feedback_request.json

{
  "name": "saas_nps_feedback_request",
  "language": "en_US",
  "category": "MARKETING",
  "body": {
    "text": "Hi {{first_name}}, you have used Lumen for a month now. How likely are you to recommend it to a colleague?"
  },
  "footer": {
    "text": "Reply STOP to opt out"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Very likely"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Maybe"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Unlikely"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Ana"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "saas_nps_feedback_request",
  "language": "en_US",
  "category": "MARKETING",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, you have used Lumen for a month now. How likely are you to recommend it to a colleague?",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Ana"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Reply STOP to opt out"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Very likely"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Maybe"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Unlikely"
        }
      ]
    }
  ]
}'

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