template-builder

Order confirmation message WhatsApp template
free example, ready for approval

Confirm a new order on WhatsApp with order number, total and a link to the receipt. Utility template for online stores. Free to copy and edit.

Official template, maintained by Talqui

Order #4512 confirmed
Thanks for your order, Maria! We received order #4512 totaling $49.90 and we're getting it ready now.
Acme Store
View receipt
Open in playground

96% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Industry
E-commerce
Language
en_US

✳Approval tip

How to get this template approved

Keep it strictly transactional; adding a coupon or cross-sell flips Meta's classifier to marketing. Trigger it right after payment clears.

Order confirmation message message example

Order #{{order_id}} confirmed
Thanks for your order, {{first_name}}! We received order *#{{order_id}}* totaling {{amount}} and we're getting it ready now.
Acme Store

Variables

  • {{order_id}}4512
  • {{first_name}}Maria
  • {{amount}}$49.90

</>For developers

Create the order confirmation message template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

ecommerce_order_confirmation.json

{
  "name": "ecommerce_order_confirmation",
  "language": "en_US",
  "category": "UTILITY",
  "header": {
    "type": "TEXT",
    "text": "Order #{{order_id}} confirmed"
  },
  "body": {
    "text": "Thanks for your order, {{first_name}}! We received order *#{{order_id}}* totaling {{amount}} and we're getting it ready now."
  },
  "footer": {
    "text": "Acme Store"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "View receipt",
      "url": "https://acme.com/orders/{{order_id}}"
    }
  ],
  "variables": {
    "order_id": {
      "example": "4512"
    },
    "first_name": {
      "example": "Maria"
    },
    "amount": {
      "example": "$49.90"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "ecommerce_order_confirmation",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "HEADER",
      "format": "TEXT",
      "text": "Order #{{order_id}} confirmed",
      "example": {
        "header_text_named_params": [
          {
            "param_name": "order_id",
            "example": "4512"
          }
        ]
      }
    },
    {
      "type": "BODY",
      "text": "Thanks for your order, {{first_name}}! We received order *#{{order_id}}* totaling {{amount}} and we'\''re getting it ready now.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "order_id",
            "example": "4512"
          },
          {
            "param_name": "amount",
            "example": "$49.90"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Store"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "View receipt",
          "url": "https://acme.com/orders/{{1}}",
          "example": [
            "https://acme.com/orders/4512"
          ]
        }
      ]
    }
  ]
}'

+Related

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