template-builder

Store pickup order ready WhatsApp template
free example, ready for approval

Let customers know their click-and-collect order is ready at the store, with pickup hours. Utility WhatsApp template for retail.

Official template, maintained by Talqui

Your order is ready
Hi Maria, your order #4512 is ready for pickup at Acme Store. Please bring a photo ID and collect it by March 14. Thank you, and reply here if you need anything.
Acme Retail
Call the store
Open in playground

78% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Industry
Retail
Language
en_US

✳Approval tip

How to get this template approved

State the pickup deadline and what to bring. No promotions in the text so it stays utility.

Store pickup order ready message example

Your order is ready
Hi {{first_name}}, your order *#{{order_id}}* is ready for pickup at {{store_name}}. Please bring a photo ID and collect it by {{date}}. Thank you, and reply here if you need anything.
Acme Retail

Variables

  • {{first_name}}Maria
  • {{order_id}}4512
  • {{store_name}}Acme Store
  • {{date}}March 14

</>For developers

Create the store pickup order ready template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

retail_store_pickup_ready.json

{
  "name": "retail_store_pickup_ready",
  "language": "en_US",
  "category": "UTILITY",
  "header": {
    "type": "TEXT",
    "text": "Your order is ready"
  },
  "body": {
    "text": "Hi {{first_name}}, your order *#{{order_id}}* is ready for pickup at {{store_name}}. Please bring a photo ID and collect it by {{date}}. Thank you, and reply here if you need anything."
  },
  "footer": {
    "text": "Acme Retail"
  },
  "buttons": [
    {
      "type": "PHONE_NUMBER",
      "text": "Call the store",
      "phoneNumber": "+15550100"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "order_id": {
      "example": "4512"
    },
    "store_name": {
      "example": "Acme Store"
    },
    "date": {
      "example": "March 14"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "retail_store_pickup_ready",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "HEADER",
      "format": "TEXT",
      "text": "Your order is ready"
    },
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, your order *#{{order_id}}* is ready for pickup at {{store_name}}. Please bring a photo ID and collect it by {{date}}. Thank you, and reply here if you need anything.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "order_id",
            "example": "4512"
          },
          {
            "param_name": "store_name",
            "example": "Acme Store"
          },
          {
            "param_name": "date",
            "example": "March 14"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Retail"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "PHONE_NUMBER",
          "text": "Call the store",
          "phone_number": "+15550100"
        }
      ]
    }
  ]
}'

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