template-builder

Overdue payment notice WhatsApp template
free example, ready for approval

Notify customers of an overdue balance on WhatsApp with the amount, days late and a link to settle. Polite utility template for collections.

Official template, maintained by Talqui

Overdue balance
Hi Marcus, our records show that your payment of $310.50 is 5 days overdue. You can settle it now or talk to our team to review your options.
Northwind Credit
Settle balance
Call us
Open in playground

71% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Language
en_US

✳Approval tip

How to get this template approved

Keep the tone neutral and avoid threats or legal wording; Meta rejects aggressive collection copy. Offer a human contact button so customers can negotiate.

Overdue payment notice message example

Overdue balance
Hi {{first_name}}, our records show that your payment of *{{amount}}* is {{days_late}} days overdue. You can settle it now or talk to our team to review your options.
Northwind Credit

Variables

  • {{first_name}}Marcus
  • {{amount}}$310.50
  • {{days_late}}5
  • {{pay_ref}}INV7710

</>For developers

Create the overdue payment notice template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

finance_overdue_payment_notice.json

{
  "name": "finance_overdue_payment_notice",
  "language": "en_US",
  "category": "UTILITY",
  "header": {
    "type": "TEXT",
    "text": "Overdue balance"
  },
  "body": {
    "text": "Hi {{first_name}}, our records show that your payment of *{{amount}}* is {{days_late}} days overdue. You can settle it now or talk to our team to review your options."
  },
  "footer": {
    "text": "Northwind Credit"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "Settle balance",
      "url": "https://northwindcredit.com/settle/{{pay_ref}}"
    },
    {
      "type": "PHONE_NUMBER",
      "text": "Call us",
      "phoneNumber": "+15550142"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Marcus"
    },
    "amount": {
      "example": "$310.50"
    },
    "days_late": {
      "example": "5"
    },
    "pay_ref": {
      "example": "INV7710"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "finance_overdue_payment_notice",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "HEADER",
      "format": "TEXT",
      "text": "Overdue balance"
    },
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, our records show that your payment of *{{amount}}* is {{days_late}} days overdue. You can settle it now or talk to our team to review your options.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Marcus"
          },
          {
            "param_name": "amount",
            "example": "$310.50"
          },
          {
            "param_name": "days_late",
            "example": "5"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Northwind Credit"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "Settle balance",
          "url": "https://northwindcredit.com/settle/{{1}}",
          "example": [
            "https://northwindcredit.com/settle/INV7710"
          ]
        },
        {
          "type": "PHONE_NUMBER",
          "text": "Call us",
          "phone_number": "+15550142"
        }
      ]
    }
  ]
}'

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