template-builder

Payment failed notice WhatsApp template
free example, ready for approval

Tell customers a subscription payment failed on WhatsApp, with next retry date and a link to update their card. Utility template.

Official template, maintained by Talqui

Payment failed
Hi Ben, we could not process your $49.00 payment for Lumen Pro using the card ending in 4242. We will try again on Nov 8. Update your card to avoid interruption.
Lumen Billing
Update card
Open in playground

97% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Language
en_US

✳Approval tip

How to get this template approved

State the amount, last 4 digits and retry date. A single update-card link is all you need.

Payment failed notice message example

Payment failed
Hi {{first_name}}, we could not process your *{{amount}}* payment for {{plan}} using the card ending in {{last4}}. We will try again on {{retry_date}}. Update your card to avoid interruption.
Lumen Billing

Variables

  • {{first_name}}Ben
  • {{amount}}$49.00
  • {{plan}}Lumen Pro
  • {{last4}}4242
  • {{retry_date}}Nov 8
  • {{ref}}acct_1021

</>For developers

Create the payment failed notice template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

saas_invoice_payment_failed.json

{
  "name": "saas_invoice_payment_failed",
  "language": "en_US",
  "category": "UTILITY",
  "header": {
    "type": "TEXT",
    "text": "Payment failed"
  },
  "body": {
    "text": "Hi {{first_name}}, we could not process your *{{amount}}* payment for {{plan}} using the card ending in {{last4}}. We will try again on {{retry_date}}. Update your card to avoid interruption."
  },
  "footer": {
    "text": "Lumen Billing"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "Update card",
      "url": "https://lumen.app/billing/{{ref}}"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Ben"
    },
    "amount": {
      "example": "$49.00"
    },
    "plan": {
      "example": "Lumen Pro"
    },
    "last4": {
      "example": "4242"
    },
    "retry_date": {
      "example": "Nov 8"
    },
    "ref": {
      "example": "acct_1021"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "saas_invoice_payment_failed",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "HEADER",
      "format": "TEXT",
      "text": "Payment failed"
    },
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, we could not process your *{{amount}}* payment for {{plan}} using the card ending in {{last4}}. We will try again on {{retry_date}}. Update your card to avoid interruption.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Ben"
          },
          {
            "param_name": "amount",
            "example": "$49.00"
          },
          {
            "param_name": "plan",
            "example": "Lumen Pro"
          },
          {
            "param_name": "last4",
            "example": "4242"
          },
          {
            "param_name": "retry_date",
            "example": "Nov 8"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Lumen Billing"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "Update card",
          "url": "https://lumen.app/billing/{{1}}",
          "example": [
            "https://lumen.app/billing/acct_1021"
          ]
        }
      ]
    }
  ]
}'

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