template-builder

Suspicious transaction alert WhatsApp template
free example, ready for approval

Alert customers about an unusual card transaction on WhatsApp and let them confirm or block it in one tap. Utility fraud alert template.

Official template, maintained by Talqui

Unusual card activity
Hi Priya, we noticed a transaction of $489.99 at Globex Electronics on your card ending in 4417. Was this you?
Lumen Bank Security
Yes, it was me
No, block my card
Open in playground

81% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Language
en_US

✳Approval tip

How to get this template approved

Never ask for a PIN, password or full card number in the message. Quick replies like It was me / Not me give a fast, safe response path.

Suspicious transaction alert message example

Unusual card activity
Hi {{first_name}}, we noticed a transaction of *{{amount}}* at {{merchant}} on your card ending in {{last4}}. Was this you?
Lumen Bank Security

Variables

  • {{first_name}}Priya
  • {{amount}}$489.99
  • {{merchant}}Globex Electronics
  • {{last4}}4417

</>For developers

Create the suspicious transaction alert template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

finance_suspicious_transaction_alert.json

{
  "name": "finance_suspicious_transaction_alert",
  "language": "en_US",
  "category": "UTILITY",
  "header": {
    "type": "TEXT",
    "text": "Unusual card activity"
  },
  "body": {
    "text": "Hi {{first_name}}, we noticed a transaction of *{{amount}}* at {{merchant}} on your card ending in {{last4}}. Was this you?"
  },
  "footer": {
    "text": "Lumen Bank Security"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Yes, it was me"
    },
    {
      "type": "QUICK_REPLY",
      "text": "No, block my card"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Priya"
    },
    "amount": {
      "example": "$489.99"
    },
    "merchant": {
      "example": "Globex Electronics"
    },
    "last4": {
      "example": "4417"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "finance_suspicious_transaction_alert",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "HEADER",
      "format": "TEXT",
      "text": "Unusual card activity"
    },
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, we noticed a transaction of *{{amount}}* at {{merchant}} on your card ending in {{last4}}. Was this you?",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Priya"
          },
          {
            "param_name": "amount",
            "example": "$489.99"
          },
          {
            "param_name": "merchant",
            "example": "Globex Electronics"
          },
          {
            "param_name": "last4",
            "example": "4417"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Lumen Bank Security"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Yes, it was me"
        },
        {
          "type": "QUICK_REPLY",
          "text": "No, block my card"
        }
      ]
    }
  ]
}'

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