template-builder

Post-stay review request WhatsApp template
free example, ready for approval

Ask guests for a review after checkout with a one-tap link. Marketing WhatsApp template for hotels, hostels and rentals.

Official template, maintained by Talqui

acmegrand.com
Thank you for staying with us, Emma! We hope you enjoyed your time at Acme Grand Hotel. Would you share a quick review? It takes less than a minute and helps future guests.
Reply STOP to opt out
Leave a review
Open in playground

89% approval rate

Share of submissions of this template that Meta approved.

Category
Marketing
Language
en_US

✳Approval tip

How to get this template approved

Send the morning after checkout. Thank first, ask second, and avoid incentives that breach review-site rules.

Post-stay review request message example

Thank you for staying with us, {{first_name}}! We hope you enjoyed your time at {{hotel}}. Would you share a quick review? It takes less than a minute and helps future guests.
Reply STOP to opt out

Variables

  • {{first_name}}Emma
  • {{hotel}}Acme Grand Hotel
  • {{review_id}}RV3321

</>For developers

Create the post-stay review request template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

travel_post_stay_review_request.json

{
  "name": "travel_post_stay_review_request",
  "language": "en_US",
  "category": "MARKETING",
  "body": {
    "text": "Thank you for staying with us, {{first_name}}! We hope you enjoyed your time at {{hotel}}. Would you share a quick review? It takes less than a minute and helps future guests."
  },
  "footer": {
    "text": "Reply STOP to opt out"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "Leave a review",
      "url": "https://acmegrand.com/review/{{review_id}}"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Emma"
    },
    "hotel": {
      "example": "Acme Grand Hotel"
    },
    "review_id": {
      "example": "RV3321"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "travel_post_stay_review_request",
  "language": "en_US",
  "category": "MARKETING",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Thank you for staying with us, {{first_name}}! We hope you enjoyed your time at {{hotel}}. Would you share a quick review? It takes less than a minute and helps future guests.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Emma"
          },
          {
            "param_name": "hotel",
            "example": "Acme Grand Hotel"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Reply STOP to opt out"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "Leave a review",
          "url": "https://acmegrand.com/review/{{1}}",
          "example": [
            "https://acmegrand.com/review/RV3321"
          ]
        }
      ]
    }
  ]
}'

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