template-builder

Package delivered confirmation WhatsApp template
free example, ready for approval

Confirm that a package was delivered and invite customers to report problems. Delivery confirmation WhatsApp template for stores.

Official template, maintained by Talqui

Hi Maria, your order #4512 was delivered on March 14. If anything looks wrong, tell us and we'll sort it out.
Acme Store
Everything is fine
Report a problem
Open in playground

77% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Industry
E-commerce
Language
en_US

✳Approval tip

How to get this template approved

Utility works here because it reports a completed event. Offer a quick reply for problems rather than a review ask, which is promotional.

Package delivered confirmation message example

Hi {{first_name}}, your order *#{{order_id}}* was delivered on {{date}}. If anything looks wrong, tell us and we'll sort it out.
Acme Store

Variables

  • {{first_name}}Maria
  • {{order_id}}4512
  • {{date}}March 14

</>For developers

Create the package delivered confirmation template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

ecommerce_delivery_confirmation.json

{
  "name": "ecommerce_delivery_confirmation",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, your order *#{{order_id}}* was delivered on {{date}}. If anything looks wrong, tell us and we'll sort it out."
  },
  "footer": {
    "text": "Acme Store"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Everything is fine"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Report a problem"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "order_id": {
      "example": "4512"
    },
    "date": {
      "example": "March 14"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "ecommerce_delivery_confirmation",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, your order *#{{order_id}}* was delivered on {{date}}. If anything looks wrong, tell us and we'\''ll sort it out.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "order_id",
            "example": "4512"
          },
          {
            "param_name": "date",
            "example": "March 14"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Store"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Everything is fine"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Report a problem"
        }
      ]
    }
  ]
}'

+Related

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