template-builder

Return processed update WhatsApp template
free example, ready for approval

Confirm that a returned item was received and the refund is on its way. Utility WhatsApp template for retail returns. Free to copy and edit.

Official template, maintained by Talqui

acme.com
Hi Maria, we received your return for order #4512. Your refund of $49.90 will reach your original payment method within 7 business days.
Acme Retail
Track refund
Open in playground

72% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Industry
Retail
Language
en_US

✳Approval tip

How to get this template approved

Include the refund amount and expected timing; these are the details customers ask support about afterward.

Return processed update message example

Hi {{first_name}}, we received your return for order *#{{order_id}}*. Your refund of {{amount}} will reach your original payment method within {{days}} business days.
Acme Retail

Variables

  • {{first_name}}Maria
  • {{order_id}}4512
  • {{amount}}$49.90
  • {{days}}7

</>For developers

Create the return processed update template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

retail_exchange_return_update.json

{
  "name": "retail_exchange_return_update",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, we received your return for order *#{{order_id}}*. Your refund of {{amount}} will reach your original payment method within {{days}} business days."
  },
  "footer": {
    "text": "Acme Retail"
  },
  "buttons": [
    {
      "type": "URL",
      "text": "Track refund",
      "url": "https://acme.com/returns/{{order_id}}"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "order_id": {
      "example": "4512"
    },
    "amount": {
      "example": "$49.90"
    },
    "days": {
      "example": "7"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "retail_exchange_return_update",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, we received your return for order *#{{order_id}}*. Your refund of {{amount}} will reach your original payment method within {{days}} business days.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "order_id",
            "example": "4512"
          },
          {
            "param_name": "amount",
            "example": "$49.90"
          },
          {
            "param_name": "days",
            "example": "7"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Acme Retail"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "Track refund",
          "url": "https://acme.com/returns/{{1}}",
          "example": [
            "https://acme.com/returns/4512"
          ]
        }
      ]
    }
  ]
}'

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