template-builder

Failed delivery attempt notice WhatsApp template
free example, ready for approval

Notify recipients that a delivery attempt failed and let them reschedule via WhatsApp. Utility template for couriers. Copy it and adapt the brand.

Official template, maintained by Talqui

Delivery attempt missed
Hi Nora, we tried to deliver package NW48210 today but nobody was available. When would you like us to try again?
Northwind Express
Tomorrow morning
Tomorrow afternoon
Pick up at depot
Open in playground

88% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Language
en_US

✳Approval tip

How to get this template approved

Say why it failed and offer concrete reschedule choices through quick replies.

Failed delivery attempt notice message example

Delivery attempt missed
Hi {{first_name}}, we tried to deliver package *{{tracking}}* today but nobody was available. When would you like us to try again?
Northwind Express

Variables

  • {{first_name}}Nora
  • {{tracking}}NW48210

</>For developers

Create the failed delivery attempt notice template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

logistics_failed_delivery_attempt.json

{
  "name": "logistics_failed_delivery_attempt",
  "language": "en_US",
  "category": "UTILITY",
  "header": {
    "type": "TEXT",
    "text": "Delivery attempt missed"
  },
  "body": {
    "text": "Hi {{first_name}}, we tried to deliver package *{{tracking}}* today but nobody was available. When would you like us to try again?"
  },
  "footer": {
    "text": "Northwind Express"
  },
  "buttons": [
    {
      "type": "QUICK_REPLY",
      "text": "Tomorrow morning"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Tomorrow afternoon"
    },
    {
      "type": "QUICK_REPLY",
      "text": "Pick up at depot"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Nora"
    },
    "tracking": {
      "example": "NW48210"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "logistics_failed_delivery_attempt",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "HEADER",
      "format": "TEXT",
      "text": "Delivery attempt missed"
    },
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, we tried to deliver package *{{tracking}}* today but nobody was available. When would you like us to try again?",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Nora"
          },
          {
            "param_name": "tracking",
            "example": "NW48210"
          }
        ]
      }
    },
    {
      "type": "FOOTER",
      "text": "Northwind Express"
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "QUICK_REPLY",
          "text": "Tomorrow morning"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Tomorrow afternoon"
        },
        {
          "type": "QUICK_REPLY",
          "text": "Pick up at depot"
        }
      ]
    }
  ]
}'

+Related

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