template-builder

Delivery order on the way WhatsApp template
free example, ready for approval

Tell customers their food order left the kitchen with a live ETA. Shipping update WhatsApp template for restaurant delivery.

Official template, maintained by Talqui

northwind.example.com
Hi Maria, your order #4512 from Northwind Bistro is on its way and should arrive in about 25 minutes.
Track my order
Open in playground

94% approval rate

Share of submissions of this template that Meta approved.

Category
Utility
Industry
Restaurants
Language
en_US

✳Approval tip

How to get this template approved

Keep the ETA in minutes and the order number visible. Do not add upsells, which would reclassify it.

Delivery order on the way message example

Hi {{first_name}}, your order *#{{order_id}}* from {{restaurant}} is on its way and should arrive in about {{eta}} minutes.

Variables

  • {{first_name}}Maria
  • {{order_id}}4512
  • {{restaurant}}Northwind Bistro
  • {{eta}}25

</>For developers

Create the delivery order on the way template on Meta, free

The template as JSON for @talqui-oss/template-builder, and the Cloud API request that creates it. Replace the $ variables with your account values.

restaurants_delivery_order_on_the_way.json

{
  "name": "restaurants_delivery_order_on_the_way",
  "language": "en_US",
  "category": "UTILITY",
  "body": {
    "text": "Hi {{first_name}}, your order *#{{order_id}}* from {{restaurant}} is on its way and should arrive in about {{eta}} minutes."
  },
  "buttons": [
    {
      "type": "URL",
      "text": "Track my order",
      "url": "https://northwind.example.com/track/{{order_id}}"
    }
  ],
  "variables": {
    "first_name": {
      "example": "Maria"
    },
    "order_id": {
      "example": "4512"
    },
    "restaurant": {
      "example": "Northwind Bistro"
    },
    "eta": {
      "example": "25"
    }
  }
}

Create with the Meta Cloud API

curl -X POST "https://graph.facebook.com/v26.0/$WABA_ID/message_templates" \
  -H "Authorization: Bearer $META_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "restaurants_delivery_order_on_the_way",
  "language": "en_US",
  "category": "UTILITY",
  "parameter_format": "NAMED",
  "components": [
    {
      "type": "BODY",
      "text": "Hi {{first_name}}, your order *#{{order_id}}* from {{restaurant}} is on its way and should arrive in about {{eta}} minutes.",
      "example": {
        "body_text_named_params": [
          {
            "param_name": "first_name",
            "example": "Maria"
          },
          {
            "param_name": "order_id",
            "example": "4512"
          },
          {
            "param_name": "restaurant",
            "example": "Northwind Bistro"
          },
          {
            "param_name": "eta",
            "example": "25"
          }
        ]
      }
    },
    {
      "type": "BUTTONS",
      "buttons": [
        {
          "type": "URL",
          "text": "Track my order",
          "url": "https://northwind.example.com/track/{{1}}",
          "example": [
            "https://northwind.example.com/track/4512"
          ]
        }
      ]
    }
  ]
}'

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